The Technical Writer works closely with the development teams at LS Retail in producing and maintaining the company’s online help. The Technical Writer is also responsible for collecting information from subject-matter experts and writing and publishing that content in release notes for each software version the company delivers.

Tasks

· Develop comprehensive documentation that meets the company’s standards

· Manage and publish online help for LS Retail’s solutions

· Translate complex information into simple, polished, engaging content

· Write user-friendly content that meets the needs of target audience

· Create and manage release notes content for release versions

· Maintain a document library in Git (Azure DevOps)

· Evaluate current content and develop innovative methods for improvement

· Collaborate with development teams, quality assurance team, and support team.

Requirements

· Experience as an effective technical writer creating documentation and procedure instructions for various audiences

· Proven ability to quickly learn and understand complex subject matter

· High-level proficiency in English

· Superb written communication skills, with a keen eye for detail

· Strong human communication and collaborative skills

· Experience in using XML, HTML, and Markdown tools to create documentation, including experience with single-sourcing and publishing tools such as MadCap Flare

· Experience in working with code base like Git

· Knowledge of and experience in using Business Central or LS Central desirable.

This position is located in Iceland.